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AI solutions
for public administrations : Modernize your citizen services

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Respond instantly to all your citizens' calls with our intelligent virtual agent

The Yelda virtual agent autonomously handles an average of 50% of citizen queries

Natural language understanding in multiple languages

Available 24/7, even during holidays and peak periods

Easily integrates with existing e-government systems

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100% call answering rate

Adaptable to seasonal or event-driven call volume spikes

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Autonomous resolution of common query

Examples: information on municipal services, bill payments, document requests

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Intelligent transfer to human agents

For complex cases requiring specific expertise.

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Multi-channel service

Phone, website, popular messaging apps (WhatsApp, WeChat, etc.)

Benefits

Reduced waiting times for citizens
Enhanced administrative efficiency
Constant availability of information services
Alignment with Smart City and Government modernization initiatives
Compliance with Data privacy and security standards
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Discover how our AI solution can transform
your citizen services

Request a personalized demonstration today !

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