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Every Call Answered. Every Customer Heard.

Transform every interaction into a premium experience with advanced voice AI. Deliver the expertise of your best agent at an infinite scale, around the clock. Eliminate wait times and elevate customer satisfaction instantly.

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Human-Centric AI. Natural Conversation.

Your customers can express themselves naturally, just as they would with a human agent. Whether they are asking a question, changing the subject, or seeking complex information, the AI follows the flow of real conversation.

Our voice agents respond with sophisticated dialogue that reflects your brand’s unique personality. By moving beyond rigid scripts, the AI handles interruptions and nuanced queries with fluid, intuitive interactions.

Let us take care of over 50% of your inbound calls without human intervention. Simple, repetitive, and frequent requests are resolved instantly by your AI callbot, while complex issues are routed to the right human agent, freeing your teams to focus on high-value conversations.

Bridge the gap between automation and data with your existing tools: CRM, ERP, scheduling, and more. Every call is seamlessly synced with your business systems to ensure smooth workflows and accurate data, allowing the AI to pull real-time customer data and update records instantly.

Maintain total consistency across your entire service ecosystem. With one central engine powering every communication channel, your customers receive the same high-quality intelligence and brand voice whether they reach out via telephone, web chat or social messaging.

Deployment Across Every Touchpoint

Provide a seamless, conversational experience across telephony, web and social messaging with a single, unified AI engine.

Callbot

Automate requests, bookings and intelligent routing. Replace outdated IVRs with natural language.

Voicebot

An intelligent virtual assistant for your site that interacts via text and voice for a frictionless journey.

Voice-Enabled Chatbot

Deploy your virtual agent where your customers are: WhatsApp, Messenger and Instagram.

Strategic Automation with Measurable Impact

Limitless Scalability

Manage unlimited simultaneous conversations in over 45 languages and regional accents twenty-four hours a day without increasing headcount.

Unified Brand Excellence

Guarantee a seamless experience across voice, chat and messaging. Every customer receives the same high standard of service.

Operational Empowerment

Automate inbound requests to free your team for high-value, complex work that requires a human touch.

Real-Time Intelligence

Transform every call into data. Analyse interactions in real time to optimise operations and identify new opportunities.

Advanced Automation

From handling complex bookings to answering frequent enquiries, routine requests are fully automated and instant.

Agile Strategy Management

Update call flows in minutes with our No-Code platform. Deploy, test and refine strategies without IT dependencies.

Versatile Solutions for Modern Enterprises

Bookings & Reservations

Manage appointments and reminders every hour of the day to eliminate no-shows and maximise capacity.

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Precision Call Routing

Instantly identify intent to ensure customers reach the right specialist the first time.

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Secure Voice Authentication

Verify identities in seconds with secure, GDPR-compliant voice protocols.

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Automated Technical Support

Resolve common troubleshooting and FAQs instantly, providing support around the clock.

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FAQ Automation

Deliver instant, natural answers to frequent questions and free your agents from repetitive, low-value requests.

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Customer Service Excellence

Ensure every single call is answered by an AI that understands nuance just like your best human agent.

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Frequently
 Asked Questions

A callbot is a sophisticated voice conversational agent powered by artificial intelligence. It is designed to autonomously understand and respond to customer enquiries during telephone calls using natural language. The system relies on two primary technologies: speech recognition and natural language processing. The agent recognises spoken words, converts them into text to process the intent and then transforms the response back into natural-sounding speech to communicate with the caller in real time.

Integrating a voice AI solution elevates customer service by providing availability twenty-four hours a day, significantly reducing wait times. By handling over 50% of calls autonomously, these agents increase operational productivity by 59%. This approach enhances the overall customer experience while allowing your human workforce to focus on high-value interactions.

The integration process begins by defining your strategic objectives and selecting a customisable, No-Code platform. Following this, you plan and implement the system architecture, customise the voice AI agent to reflect your brand identity, and perform rigorous testing. Once launched, you should inform your customers of the new service, monitor performance through real-time analytics, and continuously optimise the system to ensure a premium user experience.
Since the implementation of Laetitia, our AI voice agent developed by YeldaAI, we have significantly strengthened MMV’s commercial service availability while providing real support to our teams.

Catherine Lau

Head of the Reservation Center – MMV and Terresens
We’re very pleased with the AI voice agent implemented by Yelda. It’s proven highly effective and delivers true service continuity. One of its greatest strengths is how easily we can update it without any IT support, allowing us to continuously refine the

Euriel Kiffer

Head of Marketing and Communication – Groupe Loret

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YeldaAI: Voice AI Agents & Callbots for Customer Experience