#1
The problem
BNP Paribas wanted to reduce the workload of the branding team. Indeed, most of the questions were repetitive questions about the brand codes or the documents availability.
#2
The solution
BNP Paribas leveraged Yelda technology to link questions to the right answers or the right documents in the database.
#3
Results
BNP Paribas Virtual Assistants can now provide automatically most of the requested documents and branding codes!
