Fnac sells books and music on Google Home

Discover how Fnac managed to become the first European retailer to sell books and music on Google Home thanks to Yelda

#1

The problem

Fnac wanted to deploy quickly a Voice application on Google Assistant and Google Home. They didn't want to develop everything from scratch, because it would have been too long and too expensive.

#2

The solution

Yelda deployed two modules : "E-commerce" and "Customer care". All conversations flows are already prepared and trained. Very quickly, Yelda integrates Fnac APIs and the Actions on Google was ready to launch.

#3

Results

The Fnac Actions on Google was deployed in few weeks only. Since then, Fnac gathers millions of voice interactions with their customers, a very precious asset to understand the future of voice interactions.

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