Prixtel talks to their customers on its website

Discover how Prixtel leverage Yelda to provide a voice-first chat experience on their website

#1

The problem

Prixtel, a leading French MVNO, wanted to provide a voice-first support to their prospect. Indeed, Prixtel provides a 100% self-service digital experience, without any agent available over the phone.

#2

The solution

Yelda deployed two modules : "FAQ" and "Customer care". All conversations flows are already prepared and trained. 50 usuals prospects issues has been integrated into Yelda.

#3

Results

Prixtel Voice Assistant reached quickly 85% of understanding rate + 50% of voice requests on mobile!

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