Elevate Retail Excellence with Intelligent Voice AI

Automate your post-purchase journey with a voice AI agent that interacts with the helpfulness and brand-alignment of your top retail associate. Streamline customer enquiries regarding orders and returns with a secure, around the clock solution.

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Automate High-Frequency Retail and E-commerce Tasks

Empower your brand with a voice AI agent designed to handle order tracking, return requests, and product enquiries, ensuring your customer success teams can focus on high-value loyalty and complex cases.

Secure Customer Identity and Order Verification

The voice AI automatically validates customer identity using order numbers, email addresses, or multi-factor authentication. This ensures secure access to purchase history and personal data. Service agents only receive calls that have been pre-authenticated, significantly accelerating resolution times for complex claims.

Real-Time Order Tracking and Logistics Enquiries

Provide customers with instant access to their order status, shipping updates, and estimated delivery dates twenty-four hours a day. Information is pulled directly from your logistics systems, providing immediate clarity without the need for customers to wait on hold for a human agent.

Automated Return and Exchange Processing

The callbot allows customers to initiate return requests or exchanges via telephone. It gathers essential details, such as the reason for return and item condition, then provides immediate instructions or links to return labels, ensuring a frictionless post-purchase experience.

Stock Availability and Store Information

The system identifies product availability across different locations and provides immediate information on store opening hours or click-and-collect status. This ensures customers receive accurate, local information every hour of the day, bridging the gap between digital and physical retail.

Intelligent Routing and Enriched Transfers

The voice AI authenticates the shopper, identifies the specific nature of the enquiry (such as a damaged item or a billing discrepancy), and transfers the call to the appropriate department. This ensures zero wait times and provides your team with the context needed to deliver a personalised resolution.

Instant FAQ Resolution for Shoppers

The callbot handles frequent requests regarding size guides, promotion terms, and payment options. It delivers clear, reliable answers at any time, allowing your marketing and sales teams to focus on driving conversion and engagement.

Professional Payment and Abandoned Cart Follow-ups

The system can contact customers regarding payment failures or pending transactions. Maintaining a professional and helpful tone, the AI assists in resolving billing issues or providing settlement options, helping to recover sales while maintaining a positive relationship.

We’re very pleased with Yelda AI voice agent. It’s proven highly effective and delivers true service continuity. One of its greatest strengths is how easily we can update it without any IT support.

Euriel Kiffer

Head of Marketing and Communication – Groupe Loret

Strategic Automation for Retail Performance

Transform your customer relationships with premium support available any time of the day, driving operational efficiency across your retail organisation.

Voice AI agents interact with customers using a natural tone and precise vocabulary. The system can rephrase complex information and handle nuance, providing an experience that is virtually indistinguishable from a human advisor.

Every single call is answered instantly, and over 50% of enquiries are resolved without human intervention. Customers receive accurate answers immediately, while the most complex cases are transitioned smoothly to the correct department.

The technology connects natively to your core systems to deliver accurate responses and update client data in real time, maintaining full compliance with global security and data protection standards.

By automating routine and repetitive calls, your human agents can focus on complex, high-value situations. This results in enhanced productivity and a more strategic allocation of your professional talent.