Smarter Healthcare with Intelligent Voice AI

Automate your clinical and administrative telephony with a voice AI agent that interacts with the empathy and professionalism of a medical coordinator. Streamline patient enquiries and manage bookings with a secure, around the clock solution.

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Automate High-Frequency Healthcare Tasks

Empower your clinic, hospital, or medical group with a voice AI agent designed to handle appointment scheduling, patient enquiries, and secure data verification, ensuring your medical staff can prioritise patient care.

Secure Patient Identity Verification

The voice AI automatically validates patient identity using security questions, SMS codes, or multi-factor authentication. This ensures secure access to sensitive medical files and maintains full compliance with global data protection standards. Administrative staff only receive calls that have been pre-authenticated, significantly accelerating request handling.

Patient Consultations and Information Access

Provide patients with instant access to surgery opening hours, laboratory result availability, or the status of a prescription request around the clock. Information is provided immediately without relying on reception opening hours, improving the patient experience and reducing the administrative burden on front-desk teams.

Automated Appointment Scheduling

The callbot identifies available time slots for in-person or telehealth consultations. It confirms bookings instantly and manages automatic reminders via telephone or messaging, ensuring a seamless process that drastically reduces missed appointments and maximises clinic capacity.

Proactive Health Notifications and Reminders

The system alerts patients when follow-up appointments are required or when specific health checks are due. Patients can confirm or reschedule their attendance by telephone quickly and securely, ensuring continuity of care.

Intelligent Routing and Clinical Transfers

The voice AI authenticates the patient, gathers essential context regarding their symptoms or enquiry, and transfers complex cases to the appropriate medical professional or department. This ensures zero wait times for patients while streamlining the workload for your clinical teams.

Instant FAQ Resolution for Patients

The callbot handles frequent requests regarding insurance coverage, required preparation for procedures, and facility locations. It delivers clear, reliable answers at any time, allowing healthcare providers to focus on clinical excellence and patient outcomes.

Professional Administrative Follow-ups

The system can automatically contact patients regarding outstanding documentation or administrative requirements. Maintaining a compassionate and professional tone, the AI ensures all necessary files are completed, helping to maintain a smooth operational flow within the healthcare facility.

We chose to entrust part of our call handling to YELDA, a company specialized in the intelligent management of incoming calls through an automated system.

Thierry Velu

Founder of GSCF

Strategic Automation for Healthcare Excellence

Transform patient relationships with premium support available every hour of the day, driving operational efficiency across your medical organisation.

Voice AI agents interact with patients using a natural tone and precise vocabulary. The system can rephrase complex information and handle nuance, providing an experience that is virtually indistinguishable from a human advisor.

Every single call is answered instantly, and over 50% of enquiries are resolved without human intervention. Patients receive accurate answers immediately, while the most complex cases are transitioned smoothly to the correct department.

The technology connects natively to your core systems to deliver accurate responses and update patient data in real time, maintaining full compliance with global security and data protection standards.

By automating routine and repetitive calls, your human agents can focus on complex, high-value situations. This results in enhanced productivity and a more strategic allocation of your professional talent.