Smarter Banking with Intelligent Voice AI

Automate your telephony operations with AI voice agents specifically engineered for the financial sector. Enhance service standards with a secure, around-the-clock solution that interacts with the nuance and professionalism of a human advisor.

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Automate High-Frequency Financial Service Tasks

Empower your institution with a voice AI agent designed to handle complex enquiries, manage appointments, and process secure transactions, ensuring your human advisors are prioritised for high-value consultations.

Secure Customer Identity Verification

The voice AI automatically validates customer identity using security questions, SMS codes, multi-factor authentication, and voice recognition protocols. This ensures secure access to sensitive data and mitigates fraud risks. Advisors only receive calls that have been pre-authenticated, significantly accelerating resolution times.

Account Consultations and Real-Time Balance Enquiries

Provide customers with instant access to account balances, recent transaction histories, and transfer statuses around the clock. Information is delivered immediately without reliance on branch opening hours, improving the user experience and reducing the administrative burden on staff.

Automated Appointment Scheduling

The callbot identifies available time slots for in-branch or remote meetings with a financial advisor. It confirms bookings instantly and manages automatic reminders, ensuring a seamless and reliable scheduling process that maximises branch capacity.

Transaction Monitoring and Confirmation

The system alerts customers when unusual transactions are detected or when specific validation is required. Clients can confirm or contest operations via telephone quickly and securely, providing an additional layer of proactive protection.

Intelligent Routing and Enriched Transfers

The voice AI authenticates the customer, gathers essential context, and transfers complex cases to the appropriate specialist. This ensures zero wait times for clients while streamlining the workload for your teams, resulting in faster and more tailored responses.

Instant FAQ Resolution for Banking

The callbot handles frequent requests regarding loan conditions, required documentation, and branch information. It delivers clear, reliable answers at any time, allowing advisors to focus on sophisticated financial planning and high-priority cases.

Postt-Stay Follow-Ups

The system automatically contacts customers regarding upcoming due dates or overdue payments. Maintaining a professional and empathetic tone, the AI offers settlement options and reduces outstanding balances while preserving a positive, long-term customer relationship.

In 2024, Eva handled 200,000 calls, 96% of which were resolved entirely autonomously. In other words, customers were connected to a human agent in only 4% of cases, generally to handle very specific requests.

Tony Chavatte

Chief Operating Officer - FLOA (BNP Paribas Group)

Strategic Automation for Financial Performance

Transform your customer relationships with premium support that is available any time of the day, driving operational efficiency across your organisation.

Voice AI agents interact with customers using a natural tone and precise vocabulary. The system can rephrase complex information and handle nuance, providing an experience that is virtually indistinguishable from a human advisor.

Every single call is answered instantly, and over 50% of enquiries are resolved without human intervention. Customers receive accurate answers immediately, while the most complex cases are transitioned smoothly to the correct department.

The technology connects natively to your core systems to deliver accurate responses and update client data in real time, maintaining full compliance with global security and data protection standards.

By automating routine and repetitive calls, your human agents can focus on complex, high-value situations. This results in enhanced productivity and a more strategic allocation of your professional talent.