Supercharged Voice AI for the Insurance Sector

Automate your telephony operations with a voice AI agent that interacts with the empathy and professionalism of a human advisor. Streamline high-frequency enquiries, from policy status to claims reporting, ensuring a seamless experience around the clock.

Book a Demo

scroll

Automate High-Frequency Insurance Tasks

Empower your organisation with a voice AI agent designed to handle policyholder enquiries, manage claims reporting, and process renewals, allowing your expert adjusters to focus on complex cases.

Secure Policyholder Authentication

The voice AI automatically validates identities using security questions, SMS codes, or multi-factor authentication. This ensures secure access to sensitive policy data and mitigates the risk of fraudulent claims. Claims adjusters only receive calls that are already authenticated, significantly accelerating resolution.

Policy Consultations and Status Enquiries

Provide policyholders with instant access to coverage details, premium due dates, and the status of pending claims twenty-four hours a day. Information is provided immediately without reliance on office opening hours, improving the customer journey and reducing the administrative burden on your team.

Automated Claims Reporting and First Notice of Loss

The callbot allows customers to initiate claims by collecting essential incident details, such as dates, locations, and descriptions. It provides immediate guidance on the next steps, ensuring a responsive and reassuring experience during stressful situations.

Renewal Management and Premium Collection

The system alerts customers to upcoming policy renewals or detects when payments are pending. Policyholders can confirm renewals or process premium payments via telephone quickly and securely, ensuring continuous coverage and improved retention rates.

Intelligent Routing and Contextual Transfers

The voice AI authenticates the caller, identifies the specific type of insurance enquiry, and transfers complex cases to the appropriate specialist. This ensures zero wait times and provides your adjusters with the full context needed to deliver tailored responses.

Instant FAQ Resolution for Policyholders

The callbot handles frequent requests regarding certificate requests, grace periods, and required documentation for claims. It delivers clear, reliable answers at any time, allowing brokers and advisors to focus on sophisticated risk assessment.

Professional Payment and Document Reminders

The system automatically contacts policyholders regarding upcoming premiums or outstanding documentation required for underwriting. Maintaining a professional tone, the AI offers settlement options and reduces policy lapses while preserving a positive brand relationship.

Since the implementation of Laetitia, our AI voice agent developed by YeldaAI, we have significantly strengthened MMV’s commercial service availability while providing real support to our teams.

Catherine Lau

Head of the Reservation Center – MMV and Terresens

Strategic Automation for Enhanced Performance

Transform your customer relationships with premium support that is available any time of the day, driving operational efficiency across your organisation.

Voice AI agents interact with customers using a natural tone and precise vocabulary. The system can rephrase complex information and handle nuance, providing an experience that is virtually indistinguishable from a human advisor.

Every single call is answered instantly, and over 50% of enquiries are resolved without human intervention. Customers receive accurate answers immediately, while the most complex cases are transitioned smoothly to the correct department.

The technology connects natively to your core systems to deliver accurate responses and update client data in real time, maintaining full compliance with global security and data protection standards.

By automating routine and repetitive calls, your human agents can focus on complex, high-value situations. This results in enhanced productivity and a more strategic allocation of your professional talent.