Personal Data Protection Policy

We'll tell you everything!

ARTICLE 1: PREAMBLE

This privacy policy aims to inform users of the Yelda website and its applications:

• On how their personal data is collected. Personal data is defined as any information that allows a user to be identified. This may include: their first and last name, age, postal or email address, location, or IP address (this list is not exhaustive);
• On their rights regarding this data;
• On the person responsible for processing the personal data collected; •
On the recipients of this personal data;
• On the site's cookie policy.
This policy supplements the legal notices and the General Terms and Conditions of Use, which users can consult at the following address:
General Terms and Conditions of Use: https://www.yelda.fr/cgu
Legal Notices: https://www.yelda.fr/mentions-legales

ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with Article 5 of Regulation (EU) 2016/679, personal data must be:
• Processed lawfully, fairly, and transparently in relation to the data subject;
• Collected for specified, explicit, and legitimate purposes (see Article 3.1 herein) and not further processed in a manner incompatible with those purposes;
• Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed;
• Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
• Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;
• Processed in a manner that ensures appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.
Processing is lawful only if, and to the extent that, at least one of the following conditions is met:
• The data subject has given consent to the processing of their personal data for one or more specific purposes;
• Processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract; • Processing is necessary for compliance with a legal obligation to which the controller is subject;
• Processing is necessary in order to protect the vital interests of the data subject or of another natural person;
• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED DURING NAVIGATION ON THE SITE

Article 3.1: Data Collected

The personal data collected in the course of our business are as follows:
• Email address
• Last name
• First name
• Telephone number
• Audio recording of a call
The collection and processing of this data serves the following purpose(s):
• Managing access to the service
• Providing a personalized service

Article 3.2: Data Collection Methods

When you use our website, no personal data is collected by default.
When you call a Yelda virtual agent by phone, your phone number is collected.
Other personal data is collected when you perform the following actions on the platform:
Registration on the Yelda website: collection of your first and last name and email address.
This data is stored by the data controller under reasonable security conditions for a defined period, such as:
• If it is a phone number collected during a call: 6 months
• If it is a first/last name/email address collected during registration on the platform: for the duration of the subscription, then for 6 months after the end of the last subscription.
The company may retain certain personal data beyond the periods stated above in order to fulfill its legal or regulatory obligations.

Article 3.3: Data Hosting

The Yelda website is hosted by:
Clever Cloud SAS, a simplified joint-stock company with a capital of €22,952 registered with the Trade and Companies Register (RCS) of Nantes under number RCS Nantes B 524 172 699. Its registered office is located at 3 rue de l'Allier, 44000 Nantes, France.

ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER

Article 4.1: Data Controller

Personal data is collected by:
Yelda,
12 rue Anselme,
93400 Saint-Ouen,
France.
Yelda is a simplified joint-stock company (SAS) with a capital of €177,000.
SIRET number: 83791301100016 - APE code: 5829A

The data controller can be contacted as follows:
By mail to: 12 rue Anselme, 93400 Saint-Ouen;
By email: thomas@yelda.ai
Article 4.2: The Data Protection Officer

The company's data protection officer or the data controller can be contacted at the following address: dpo@yelda.ai

If, after contacting us, you believe that your "Data Protection" rights are not being respected, you can send information to the CNIL.

ARTICLE 5: USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING

Any user whose personal data is being processed may exercise the following rights, pursuant to European Regulation 2016/679 and the French Data Protection Act (Law 78-17 of 6 January 1978):
• Right of access, rectification, and erasure of data (set forth in Articles 15, 16, and 17 of the GDPR, respectively);
• Right to data portability (Article 20 of the GDPR);
• Right to restriction of processing (Article 18 of the GDPR) and to object to processing (Article 21 of the GDPR);
• Right not to be subject to a decision based solely on automated processing;
• Right to determine the fate of data after death;
• Right to lodge a complaint with the competent supervisory authority (Article 77 of the GDPR).
To exercise your rights, please send your correspondence to
Yelda,
12 rue Anselme,
93400 Saint-Ouen,
France.

or by email
to dpo@yelda.ai.
In order for the data controller to process their request, the user may be required to provide certain information such as their first and last name, email address, and account, personal space, or subscriber number.
Visit cnil.fr for more information about your rights.

ARTICLE 6: CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY

The publisher of the Yelda website reserves the right to modify this Policy at any time to ensure that users of the site comply with applicable law.
Any modifications will not affect purchases previously made on the site, which remain subject to the Policy in effect at the time of purchase and as accepted by the user upon validation of the purchase.
Users are encouraged to review this Policy each time they use our services, without the need for formal notification.
This policy, published on June 20, 2018, was updated on November 12, 2022.