Nehô Group x Yelda
Nehô Group runs seven hotels and tourist residences across France and Belgium — serving leisure travelers, corporate clients, and international guests around the clock. With restricted front desk hours and a high volume of recurring requests, the group deployed EVA, YeldaAI's AI agent, across four properties to ensure immediate, consistent service at any hour.
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EVA handles the full guest journey, day and night:
Immediate reassurance: late arrivals, package deliveries, practical questions — EVA resolves high-frequency requests instantly, with no front desk intervention required.
End-to-end booking: EVA collects dates, guest count, and room preferences, announces rates, registers the reservation directly in the PMS, and sends a confirmation SMS — fully autonomously.
Multi-intent conversations: spa hours, parking rates, transfer to a specific service — EVA handles successive questions in a single fluid exchange before routing to the right team when needed.
Zendesk ticket creation: for modifications, cancellations, Wonderbox vouchers, and corporate requests, EVA automatically creates a follow-up ticket for the human team — nothing falls through the cracks.
Multilingual, omnichannel: EVA operates via phone and web chat from a shared knowledge base, delivering consistent answers in multiple languages across all connected properties.
Key figures
Thousands of calls handled each year. One minute per call. Guests reassured before they even arrive.
~⅓
of calls fully automated
24/7
availability across all equipped properties
4
hotels live on a single shared platform
Always available, always consistent: whether it's midnight or a public holiday, EVA picks up immediately — no hold music, no unanswered calls, no service gaps between shifts.
Front desk teams freed from repetitive requests: practical questions, late arrival confirmations, parking rates — handled end to end by EVA, so staff can focus on in-person guest experience.
Strong adoption across all guest profiles: national and international guests, despite a wide variety of accents and languages, have shown good acceptance of the AI — a key success factor in hospitality.
A scalable architecture: Nehô Group is already planning a parent/child agent model, allowing shared knowledge to be centralized while preserving each property's local specifics.