Nehô Group x Yelda
SALVA operates Hertz, Thrifty, and Dollar rental agencies across Guadeloupe, Martinique, and French Guiana, with call volumes that spike sharply during peak seasons. When lines were busy or agencies closed, calls went unanswered and leads were lost. SALVA deployed Sophie, YeldaAI's AI phone agent, to ensure every call gets a response, and every advisor gets a complete, structured file to work from.
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How Sophie handles every call, at any hour:
Overflow coverage: when all advisors are on the line, Sophie takes over immediately — no caller left waiting, no opportunity lost.
Off-hours continuity: outside opening hours, Sophie keeps the service running across all three brands and all three territories.
Full lead qualification: Sophie collects the caller's name, email, dates, location, and rental purpose — and transmits a complete ticket to the reservation center for fast follow-up.
Smart routing: for requests requiring human handling — extensions, modifications, complex cases — Sophie identifies the intent and transfers to the right advisor with context already gathered.
Key figures
Zero missed calls. Fully structured handovers. Three brands, three territories, one consistent experience.
0
unanswered calls when Sophie is on
3
brands covered across Guadeloupe, Martinique & French Guiana
24/7
availability during off-hours and peak periods
What changed for the team and the business
No more lost leads: every call that comes in outside office hours or during peak traffic is captured, qualified, and handed over — advisors arrive to a ready-to-action list, not a pile of missed calls.
Better commercial follow-up: with structured tickets automatically generated for each interaction, the reservation team can prioritize, callback, and convert more efficiently.
Consistent service across all agencies: whether a customer calls the Hertz line in Guadeloupe or the Dollar line in Martinique, the experience is immediate, coherent, and professional.
Advisors focused on conversion: freed from call overflow and after-hours duty, the team can concentrate on the interactions that actually require their expertise — quotes, negotiations, complex modifications.