Yespark x Yelda
Yespark had built one of France's most seamless digital parking experiences — yet calls kept coming in. Prospects looking for a spot, subscribers locked out of their space, users who just preferred to talk. Yespark deployed Lucie, YeldaAI's AI phone agent, to handle the volume end to end: finding available parking, sending reservation links, and creating HubSpot deals — all without a single human intervention.
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Lucie handles the full call, from intent to conversion:
Instant caller identification: Lucie queries the Yespark API from the first seconds to determine whether the caller is a subscriber or a new prospect — and routes them accordingly.
End-to-end parking search: Lucie takes the address, checks available spots, presents the best option verbally, and sends an SMS with the direct reservation link to close the loop.
Subscriber assistance: for access issues or complaints, Lucie provides the right answer and sends a direct link to the help form or app — only genuine emergencies trigger a transfer to a human advisor.
Automatic HubSpot deal creation: when a call has commercial potential, Lucie creates a structured deal in HubSpot with address, parking ID, duration, and a conversation summary — ready for the sales team to act on.
Key figures
9 out of 10 calls handled autonomously. Zero wait. Leads captured directly into HubSpot.
90%
of calls managed end to end without human intervention
0
wait time for prospects and subscribers
24/7
availability across all incoming call volumes
What Lucie changed for the business
Advisors freed from routine calls: with over 90% of calls handled autonomously, Yespark's customer service team can focus entirely on the edge cases that actually require human judgment.
Faster conversion for prospects: a caller looking for a parking spot goes from address to reservation link in a single phone call — no hold, no callback, no friction.
Seamless voice-to-digital handoff: every interaction ends with an SMS directing the user to the app, a parking page, or a support form — reinforcing digital adoption rather than competing with it.
A live commercial pipeline: every call with business potential lands automatically in HubSpot, structured and actionable — no lead slips through because no one picked up.